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Technical Support NQF Level 4 SAQA ID 78964

About This Course

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

The Qualification consists of a Fundamental, a Core and an Elective Component To be awarded the Qualification learners are required to obtain a minimum of 163 credits as detailed below. Fundamental Component The Fundamental Component consists of Unit Standards in: • Mathematical Literacy at Level 4 to the value of 16 credits • Communication at Level 4 in a First South African Language to the value of 20 credits • Communication in a Second South African Language at Level 3 to the value of 20 credits The Fundamental Component consists of Unit Standards to the value of 56 credits all of which are compulsory. These unit standards are covered in Module 1 & 2. Core Component The Core Component consists of Unit Standards to the value of 77 credits all of which are compulsory. These unit standards are covered in Module 3,4 & 5 Elective Component The elective component consists of a number of specialisations. Learners are to choose a specialisation and complete unit standards totalling 30 credits from those listed for the specialisation


It is assumed that the learner is competent in skills gained at the further education and training band, with exposure to computing as an advantage, but not a requirement. A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 3. Further learning assumed is the ability to use a personal computer competently, and competence in the unit standard, "Participate in formal meetings", NQF Level 2 (ID 14911). The assumed learning can be acquired in the traditional way of formal study as well as in the workplace. Acquiring the competencies in a workplace (either via formal learnerships or normal on-the-job training) has the potential of addressing the problems of the past, where formal qualifications were only obtainable by way of formal study.

Course Staff

Course Staff Image #1

Simba Chiringa

Over 15 years work experience in ICTs. I have acquired extensive knowledge in Infrastructure management and solutions, project management, virtualization on Azure, VMware and Hyper-V, service desk management, business analysis and network engineering. I have worked as the interface between the client and business on various ICT projects coupled with end-user and technical training. I have a solid technical background with strong problem solving experience on various Microsoft products, Office 365, Cloud and Big Data Solutions.

Course Staff Image #2

Norman Mufuka

Biography of instructor/staff member #2

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